Our Plans

Our new West Coast Partnership franchise will run existing intercity services on the West Coast Main Line and deliver high speed services on High Speed 2. This is a once-in-a-generation opportunity to bring Britain's largest cities closer together. In partnership FirstGroup and Trenitalia will provide exceptional customer service as standard for our customers.

Our plans for the existing InterCity West Coast services include:

A better travel experience

We will add 23 new trains to our fleet to replace the unpopular Voyager trains that run between London, the Midlands and North-Wales. Our trains will have better Wi-Fi, at seat power for everyone, wireless charging and best in class entertainment as well as an exciting new on-board food offer. We will provide 25,000 new comfortable seats on our trains and will also invest in our stations with refreshed waiting rooms, better customer facilities, more car park spaces and greater accessibility for those who need it.

More services and simpler ticketing

We will deliver new and more direct services to London and better connections to provide easier and shorter journeys, especially for those in the North West and Scotland. Liverpool will have two trains per hour throughout the day (Monday to Saturday). Simpler, more flexible fares and smart ticketing will allow our customers to exchange or amend tickets bought from one channel on any other.

Sustainable InterCity travel

Our new fleets will help cut carbon emissions by over 60%. We will increase recycling to 90% with zero waste sent to landfill and our new catering offer will include free water refills.

Investing in people

We promise no zero-hour contracts, the Real Living Wage for all sub-contracted employees and will provide more apprenticeships than ever before.

High speed rail

We are on the cusp of a new era in high speed rail and will support the Department for Transport and HS2 Ltd to design, develop and operate world-class high speed services. FirstGroup’s extensive UK rail experience and Trenitalia's unrivalled experience of building and operating over 1,000km of high speed rail in Italy makes us a trusted partner for the nation's new railway. This is the largest investment in rail since the Victorian era.