If you have any queries please contact us
Thank you for contacting FirstGroup.
If your email is about the new West Coast Partnership rail franchise, your email might be answered by one of the answers below. If your question is not covered, we will provide you with a specific response:
A. Yes. Your ticket will be valid to travel, and the terms and conditions will remain the same.
A. Yes, your seat reservation will be valid
A. If you wish to reserve a space on or after 8 December, please go through the new West Coast Partnership website which will go live early on 8 December.
A. No. The full range of food and drink in First Class and in the on-board shop will continue to be available from 8 December.
A. Yes. The existing timetable will continue, and you will be able to travel as planned.
A. The Traveller scheme will continue, and we will be writing to the scheme’s members soon with more details.
A. The website will go live in the early hours of 8 December. You will be able to buy tickets via the website or the new app from then and can continue to buy online from the Virgin Trains website until 8 December.
For more information about travel before 8 December, please visit Virgin Trains Customer Relations athttps://www.virgintrains.co.uk or call 0333 1031031